Return Policy

Return Policy

At TimelessGifts, our goal is to ensure that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority.

Return Eligibility

You can return most items for a refund or store credit within 30 days of delivery. Returned items must be in their original condition and packaging to be accepted. Some items, such as personalized or other custom products, are not eligible for returns due to their customization features.

How to Return an Item

  1. Contact Us: To initiate a return, please contact our customer service team via email at timelessgifts.co.uk@gmail.com. We will guide you through the process.
  2. Prepare the Package: Repack the items in the original packaging, including any accessories, manuals, and documentation.
  3. Shipping: You will receive a return shipping label from us. Attach the label to the package and send it back to us. Please note that the return shipping costs will be deducted from your refund unless the return is due to a defect or an error on our part.

Refunds

Once we receive your returned item and inspect it, we will process your refund. If the return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange an item for the same item or a different size/color, please mention this when you contact us. Exchanges are subject to availability.

Delivery Time

Our standard delivery time is 1-2 weeks from the date of order confirmation. This timeline applies to in-stock items and may vary depending on your location and specific items ordered. If there is a delay or an item is backordered, we will notify you via email.

Gift Returns

If you received an item as a gift and it’s not quite right, you can return it in exchange for a gift credit. Please contact us for assistance with the process.

Contact Us

For any questions or concerns about your order or our return policy, please do not hesitate to contact us. We are here to help and ensure your shopping experience is as smooth and enjoyable as possible.

You can reach us by email at timelessgifts.co.uk@gmail.com. Our customer service team is available to assist you with any inquiries you may have.